FAQ

Will I get a confirmation of my booking?

Immediately after you make your booking an e-mail including: the booking number, detailed information about the flight and also the date and the method of payment will be sent to your e-mail address. [more]
Can I only use the return ticket?

In case of airlines offering regular/scheduled flights, your return ticket will be annulled unless you use the ticket to your destination. The same applies to tickets for flights with many changes. All the stages of your journey have to take place in the same order in which they are listed on the ticket.. [more]
Which forms of payment are accepted?

There are three methods of payment: By a money transfer – the transaction has to be made at least two working days before the set date for purchasing the ticket;: In cash – the transaction is only possible in the headquarters of the NetMedia S.A., Al. Jerozolimskie 142B, 02-305 Warsaw;: By a credit card – the following cards are accepted: Vis... [more]
Can I make corrections on the ticket?

It is possible in case of spelling mistakes in the first name and surname but not always. First of all, there can be no more than 3 mistakes. Second of all, in order to make a correction, one has to return the ticket and not every tariff allows it. In case a ticket is annulled one has to pay a penalty fee. [more]
Does the search engine take into consideration a reserve list?

No, the search engine of efly.pl shows only these flights which have not been booked out and without a reserve list. Next to every search result you can see the availability level for the given flight. [more]
Will I find offers of cheap airlines on efly.pl?

We offer tickets of all the airlines which have the IATA license. Every airline has a two-letter or an alphanumerical code before the flight number assigned by IATA, for example: W6 9999, where W6 means Wizzair or BA 9999 for British Airways. If a carrier belongs to IATA, it guarantees that he complies with international safety requirements. [more]
Is it possible to return a bought ticket?

Returning a ticket is possible as long as the tariff allows it. The ticket has to be returned before the departure date and returning a ticket will mean that you will have to pay a Polish stamp duty and a penalty fee (each airline defines the amount of the penalty fee by itself and it can amount to even 50% of the tariff value). [more]
I want to change my flight, how much will I have to pay extra?

Usually, it is possible to change your flight, however there is not fixed commission – it is set depending on the bought tariff. Modification conditions are defined each time upon purchasing a ticket and the details have to be agreed with an airline consultant. For this reason the portal efly.pl has no influence upon the amount of the extra char... [more]
Is reservation on efly.pl safe?

The booking process and payments on efly.pl are secured with the Secure Socket Layer, which is considered to be the most effective and the most popular transfer protocol at present. It ensures the highest possible level of confidentiality, integrity and it authorizes the data you enter into the system. Your personal details are used according t... [more]
Is group booking possible?

A booking for up to 9 people is considered to be individual booking. For a group larger than 9 persons you may try to get a group ticket whose discount is agreed upon individually. You have to send an inquiry to the e-mail address of the Travel Agent’s NetMedia S.A. bilety@netmedia.com.pl [more]
What is an electronic ticket and why is it worth to have it?

Traditional paper tickets are more and more often replaced with virtual tickets which the passenger does not receive in a physical form but which are equally valid as tickets in paper form. After buying a ticket, your booking is registered in the airline IT system and your name is added to the passengers’ list. At check-in, you will be allowed t... [more]
Can I book a ticket for someone, if I am not flying myself?

Yes, however you have to make sure the data you enter are exactly the same as the data in the travelling documents of this person. Each detail matters – the second name, a double surname etc. If the data included on the ticket is not the same as the data in the document shown, the airport personnel is entitled not to let the passenger board the ... [more]